Last Updated: February 9, 2026
Hope Mission (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website hopemission.com or interact with our services.
By using our website, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website.
Information We Collect
Information You Provide
We collect personal information that you voluntarily provide when you:
- Make a donation (name, address, email, phone number, payment information)
- Sign up for our newsletter or email updates
- Register to volunteer
- Contact us with inquiries
- Complete forms on our website
Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- IP address and general location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Device information
How We Use Your Information
We use your personal information to:
- Process donations and issue tax receipts
- Send newsletters, updates, and fundraising communications (with your consent)
- Respond to your inquiries and requests
- Coordinate volunteer activities
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device.
Essential Cookies
Required for the website to function properly. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website so we can improve it. We use Google Analytics to collect anonymized usage data.
Marketing Cookies
Used to deliver relevant content and measure the effectiveness of our communications.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-Party Service Providers
We work with trusted third-party providers to operate our website and services:
- Stripe – Secure payment processing for donations. Stripe’s privacy policy: stripe.com/privacy
- Google Analytics – Website analytics and usage tracking. Google’s privacy policy: policies.google.com/privacy
- ActiveCampaign – Email communications and newsletter delivery. ActiveCampaign’s privacy policy: activecampaign.com/legal/privacy-policy
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- PCI-DSS compliant payment processing through Stripe
- Secure data storage with access controls
- Regular security assessments
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information indefinitely to maintain our relationship with you and to comply with legal and regulatory requirements. If you would like your information deleted, please contact us using the information below.
Your Privacy Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access – Request a copy of the personal information we hold about you
- Correction – Request that we correct inaccurate or incomplete information
- Withdrawal of Consent – Withdraw your consent for us to use your information (where consent is the basis for processing)
- Deletion – Request deletion of your personal information (subject to legal retention requirements)
- Complaint – File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Marketing Communications
With your consent, we may send you newsletters, fundraising appeals, and updates about our programs. You can opt out at any time by:
- Clicking the “unsubscribe” link in any email
- Contacting us directly
Please note that even if you opt out of marketing communications, we may still send you transactional messages (such as donation receipts).
Sharing Your Information
Hope Mission does not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With service providers who help us operate our website and services
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- With your explicit consent
Data Breach Notification
In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Hope Mission
Box 953
Edmonton, AB T5J 2L8
Phone: (780) 453-3877
Email: we.care@hopemission.com
You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about how we handle your personal information.